Free Standard Shipping for All Orders with 3+ Items | 20% OFF Code: SUMMER20 | 15% Sitewide Discount | 24/7 Email SupportFree Standard Shipping for All Orders with 3+ Items | 20% OFF Code: SUMMER20 | 15% Sitewide Discount | 24/7 Email Support
We accept eligible return applications within 30 calendar days from the date the package is marked as delivered in the tracking system. Any return request submitted after this time window will be rejected without exception.
2. Mandatory Return Qualification Conditions
All returned items must meet all of the following requirements to be approved for return:
Goods must be completely unused, unworn, unwashed, free of stains, scratches, odor or any artificial damage.
All original brand tags, dust bags, gift boxes, protective packaging and matching accessories must be intact and fully attached to the products.
No self-modification, manual engraving, stitching repair, disassembly or alteration has been made to the items.
Products that fail our warehouse quality inspection after being received will be returned to the customer at the buyer’s own cost, and no refund will be issued.
3. Non-Returnable Product Categories
The following items are not eligible for return under any circumstances:
All personalized custom crystal gifts and photo-customized merchandise, which are specially produced for individual customers and cannot be resold.
Goods marked as Final Sale, Clearance or Flash Discount on the product detail page.
Earrings, intimate jewelry and hygiene-related accessories for public health and safety reasons.
Products damaged due to improper storage, long-term wear or accidental collision caused by customers.
Parcels that are refused delivery or unclaimed by the recipient when delivered by local couriers.
4. Two Types of Return Scenarios
Scenario 1: Return Due to Our Fault (Defective, Damaged or Wrong Item Shipped)
If you receive defective, broken, mismatched or wrong items, you need to submit clear photos and video evidence of the problem via our official support email within 48 hours after receiving the package.
We will cover all round-trip shipping fees for qualified returns. You can choose to receive a full refund or get a free identical replacement after our warehouse inspection.
Scenario 2: Return Due to Buyer’s Personal Preference
If you return items simply because you dislike the style, selected the wrong size, or are unsatisfied with minor color difference caused by screen display:
The buyer shall bear all outgoing and return shipping fees, plus a fixed restocking processing fee of $8.99, which will be deducted from your final refund amount.
Color deviation displayed on different device screens will not be recognized as a product quality defect and cannot enjoy free return shipping service.
Wrong size selection based on personal preference is the buyer’s responsibility. Please check our official size chart carefully before placing an order.
5. Official Standard Return Process
Send a return application email to support@fashionguo.com, including your order number, detailed return reason and photos of the product.
Wait for our official RMA return authorization number within 1 to 2 working days. Any parcel returned without a valid RMA number will be directly rejected and discarded.
You are required to ship the returned goods to our designated domestic return warehouse address in the United States provided after RMA approval. We do not accept international returns to China.
Our warehouse team will complete product quality inspection within 3 to 5 working days after receiving your returned package.
6. Exchange Rules
Direct exchange service is only available for defective or incorrectly delivered items. If you need to change the size or style of your purchased goods, you must first complete the return and refund process and then place a new order on our website. Cross-product exchange service is not supported.
7. Return Support Contact
All return applications must be submitted through the registered email address used when placing the order for identity verification.