FAQs
Find quick answers about shipping, payments and returns.
Shipping
How long will delivery take?
Most orders are estimated to arrive in about 10 days. Remote destinations, customs or peak periods may take longer.
Can I track my order?
Yes, tracking information is sent after dispatch.
Do you charge for shipping?
No. Standard shipping is free on every order.
What if my package is delayed or damaged?
Contact support with your order number and we will assist you.
Payments
What kinds of payment are accepted?
At this time, we accept payment via PayPal and credit card through secure online payment gateways.
Do I have to pay for custom tax?
We cover all the custom tax worldwide, you do not need to pay any taxes.
Is my payment information secure?
Yes, we use encryption and secure payment gateways to protect your information.
Can I use multiple payment methods for one order?
Currently, we only accept one payment method per order.
Returns
What is your return policy?
We accept returns within 30 days of purchase for unused items.
How do I initiate a return?
Please contact our customer service to start the return process. Email: jiamusiguoran@gmail.com.
Do I need to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer.
Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. Please return the item and place a new order.
How long does it take to process a return?
Returns are typically processed within 7-10 business days after we receive the item.