Free Standard Shipping for All Orders with 3+ Items | 20% OFF Code: SUMMER20 | 15% Sitewide Discount | 24/7 Email SupportFree Standard Shipping for All Orders with 3+ Items | 20% OFF Code: SUMMER20 | 15% Sitewide Discount | 24/7 Email Support
Refunds will only be issued to customers who have completed our official RMA return application process and passed our warehouse product quality inspection. Unilateral refund requests without authorized return application will not be approved.
2. Approved Refund Calculation Rules
If the return is caused by our error (defective, damaged, wrong item delivered), you will receive a full refund of your original order amount with no additional fees deducted.
If the return is initiated due to the buyer’s personal reason, we will deduct the round-trip shipping fees and a $8.99 restocking processing fee from your original payment amount, and the remaining balance will be refunded to you.
No partial refund is available for individual items in an order unless multiple returns have been applied for and approved separately.
3. Refund Processing Time
After your returned item passes warehouse inspection, we will initiate the refund to your original payment account (credit card / PayPal) within 5–7 business days.
The actual arrival time of the refund depends on the settlement cycle of your card-issuing bank, which usually takes an additional 2–7 working days. We are not responsible for the delay of funds arrival caused by the bank’s internal processing.
All refunds can only be returned through the original payment channel used for checkout. We do not support cash refunds, gift card refunds or third-party transfer refunds.
4. Situations Where Refunds Will Be Fully Rejected
Return requests submitted beyond the 30-day valid return window.
Returned goods fail our warehouse inspection due to wear, damage, incomplete original packaging or lost accessories.
Products belonging to non-returnable categories including customized goods, final sale clearance items and hygiene accessories.
Parcels that are refused delivery, unclaimed or returned without valid RMA authorization.
Disputes and chargebacks initiated without complying with our official return and refund rules.
5. Chargeback & Dispute Statement
By completing the checkout process, you fully agree to all clauses specified in this Refund Policy and our independent Return Policy. We will reserve all order records, logistics tracking screenshots, return application records and policy documents as legal evidence to respond to all payment disputes and chargeback applications. Any dispute initiated without following our official return process may be ruled in favor of our store.
6. Refund Inquiry Support
If you need to inquire about your refund progress, please send your order number to support@fashionguo.com via your registered order email. We will reply to your inquiry within 2 working days.