Shipping Policy – Fashion Guo

All orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays such as Thanksgiving, Christmas, Black Friday and New Year’s Day).

Our goods are dispatched via our global cooperative warehousing network including authorized U.S. distribution partners. Popular out-of-stock styles may be shipped from overseas cooperative warehouses to maintain sufficient inventory supply. In-store pickup service is not available.

Contiguous 48 U.S. States

Overall delivery period: 6–13 business days after order processing. Tracking information will be updated within 24 hours once the parcel is dispatched.
Alaska, Hawaii, Puerto Rico and other U.S. overseas territories

Extended transit time of 10–18 business days applies. Remote shipping surcharge will be charged and such orders cannot participate in free shipping promotions.

During Black Friday, Christmas and major shopping seasons, national courier backlogs may cause an extra 3–7 days of delivery delay. We will not offer compensation or free reshipment for carrier-caused delays.

Free Standard Delivery: Orders with 3 or more items qualify for free shipping to contiguous 48 U.S. states.
Single Item Flat Rate: Any order containing only 1 or 2 items will be charged a fixed standard shipping fee of $9.99 for mainland U.S. delivery.
Remote Area Surcharge: A fixed $19.99 shipping fee applies to Alaska, Hawaii and Puerto Rico, which is excluded from all free shipping activities regardless of order quantity.
Cash on delivery (COD) is not supported. We do not accept orders delivered to freight forwarding warehouses. Customers shall bear full responsibility for loss or damage of parcels sent to forwarding addresses.

A complete tracking number will be sent to your registered email within 24 hours after shipment. You can check real-time logistics status on the “Order Tracking” page of our website.

Once the logistics status is marked “Delivered”, it is deemed that the customer has successfully received the package. We will not process loss claims submitted after the delivered status is updated.

If your package is lost or severely damaged during transportation, please provide clear photo evidence within 48 hours after delivery attempt. We will assist you to file a claim with the logistics provider or arrange a one-time reshipment at our discretion.
We shall not be liable for delays, detentions or damage caused by customs inspection, natural disasters, courier strikes, carrier service suspension, incorrect recipient information provided by buyers or missed delivery appointments.
Please double-check your full name, street address, city, state and ZIP code before checkout. Any redelivery fees incurred due to wrong address will be borne by the buyer.

For shipping-related questions, please contact support@fashionguo.com with your complete order number. Our email customer service is available 24/7.

1. Order Processing & Fulfillment

2. Shipping Timeframes

Holiday Shipping Notice

3. Shipping Fee Rules

4. Parcel Tracking & Delivery Confirmation

5. Loss, Damage & Force Majeure Terms

6. Shipping Support